Return & Refund Policy

Your satisfaction is our priority. This policy outlines the procedures and conditions for returning an item and receiving a refund or exchange, ensuring a transparent and fair process for all our customers. By making a purchase on qubittime.net, you agree to the terms set forth below.

1. Return Eligibility Window

To be eligible for a return, your request must be initiated within 30 calendar days from the date your order was delivered.

We recommend inspecting your order immediately upon delivery to ensure any issues can be reported within this timeframe.

2. Conditions for an Accepted Return

A. Change-of-Mind Returns

We accept returns due to a change of mind if the item meets all the following criteria:

• The product is completely unused, unopened, and in its original, resalable condition.

• The manufacturer’s factory seal is intact and all original tags are attached.

• All original packaging, accessories, manuals, and any promotional gifts are included and in pristine condition.

B. Returns for Defective, Damaged, or Incorrect Items

We will accept a return if:

• The product has a verifiable technical defect confirmed by the manufacturer.

• The item you received is incorrect (e.g., wrong model, color, or specification) compared to your order confirmation.

C. Non-Returnable Items & Conditions

Returns will not be accepted under the following circumstances:

• The request is made after the 30-day eligibility window has expired.

• The product shows signs of misuse, neglect, improper storage, or physical damage (e.g., broken seals, scratches, cracks, water damage).

• The item has been personalized or is a digital/downloadable product.

• The product was marked as “non-returnable” or “final sale” at the time of purchase.

3. The Return Process: A Step-by-Step Guide

1. Contact Us: To initiate a return, please contact our Customer Support team via hotline at +84 825 802 498 or email us at [email protected]. Please provide your order number and clear photos/videos illustrating the issue (if applicable).

2. Verification: Our team will review your request and verify its eligibility within 24 business hours.

3. Ship the Item:

   • For Defective/Incorrect Items: If your return is approved, we will email you a pre-paid return shipping label. Simply print the label, attach it to your package, and drop it off with the designated carrier.

   • For Change-of-Mind Returns: You are responsible for shipping the item back to us using a carrier of your choice. Please ensure the package is sent to the address we provide.

4. Inspection & Resolution: Once the returned item arrives at our warehouse, we will inspect it within 24 business hours to ensure it meets the return conditions. Based on your preference, we will then:

   • Exchange: Ship a replacement item within 24 hours (subject to stock availability).

   • Refund: Process a full or partial refund as outlined in Section 4 below.

4. Shipping Fees & Refund Details

The allocation of shipping costs and the refund amount depends on the reason for the return.

All refunds are issued exclusively via bank transfer through VietQR to the account used for the original payment. The funds will be credited within 1–3 business days after we have confirmed that the returned item has been approved.

5. Contact & Support

For any questions regarding our Return & Refund Policy, please contact us:

• Hotline: +84 825 802 498 (Available 08:00 – 18:00, Monday to Friday)

• Email: [email protected]