Return Policy
At qubittime, we are committed to delivering high-quality smart watches that combine cutting-edge technology with elegant design. If you are not completely satisfied with your purchase, please review our return policy below. For any questions or assistance, contact us at [email protected] or call 0912927726.
Eligibility for Returns
To be eligible for a return, your smart watch must meet the following conditions:
- The item is unused, undamaged, and in its original condition with all accessories, manuals, and packaging intact.
- The return request is submitted within 30 days from the date of purchase.
- You provide a valid proof of purchase (receipt or order confirmation).
Cases Eligible for Return
Returns will be accepted under the following circumstances:
- Defective or Malfunctioning Product: If your smart watch is found to have manufacturing defects or fails to operate as intended, please notify us immediately.
- Damage During Shipping: Should your product arrive damaged or with visible signs of mishandling, document the issue with photos and contact us within 7 days of receipt.
- Incorrect or Incomplete Order: If you receive a product that does not match your order, please inform us as soon as possible so we can correct the mistake.
- Other Quality Concerns: If you experience any other issues related to performance or appearance that do not meet your expectations, please reach out for an evaluation on a case-by-case basis.
Non-Returnable Items
Please note that the following items cannot be returned:
- Smart watches that have been altered, damaged by misuse, or show signs of excessive wear.
- Items returned without the original packaging or missing essential accessories.
- Products returned after the 30-day return period has expired.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] or call 0912927726 to request a Return Merchandise Authorization (RMA).
- Provide a detailed description of the issue along with any supporting documentation (photos, videos, etc.).
- Once approved, you will receive instructions on how to securely package and ship the product back to us.
- After we receive and inspect the item, we will process your refund or offer an exchange, as per your request.
Refund Details
Refunds will be issued to the original payment method within 7-10 business days after the returned product has been received and inspected. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
If you prefer an exchange rather than a refund, please follow the return process above and indicate your preference. We will guide you through selecting an alternative smart watch model or color available at qubittime.
Contact Us
For further information or any inquiries regarding our return policy, please do not hesitate to contact our support team at [email protected] or call 0912927726. We appreciate your trust in qubittime and are here to ensure your complete satisfaction.